Managing difficult conversation

Read the article How to Handle Difficult Conversations at Work. In your small group, you will be assigned one of the two case studies at the end of the article.

Each member of your small group will answer the following questions:

1. How could the situation or conversation have been handled differently so that expectations and concerns were communicated clearly?
2. What is your recommendation in this case? Would you conduct a formal or informal conversation, and why?

2 paragraphs I have to do Case study # 1